Worked on windows Active Directory Services, Implemented Domain and Work groups. SOCIAL SKILLS AND CUSTOMER SERVICE Customers must feel comfortable with the people they allow into their space. Below you'll find our how-to section that will guide you through each section of a Service Engineer resume. Supported the existing video conferencing infrastructure. Provided preliminary technical support and troubleshooting for customers. Performed RAN Parameter Database Consistency Audits, Verified RBS Baseline Audits. Performed database and systems support analysis. Tested software for hardware compatibility on Radiant systems listed above. Developed IOQ and Preventative Maintenance documentation for a wide-range of critical tests & measurement and manufacturing equipment. Created the SQL server users and file server users with required permissions by including them in the scripts. Moved active directory implementation from domain functional level 2000 to functional level 2008 R2, and the active directory improvements therein. Achieved Cloudera Certified Administrator for Apache Hadoop (CCAH). Worked on Creating SQL backups to Window Azure Storage using the built in functionality in SQL 2014. The GSCs are employability/transferable skills and competencies. Conducted computer Network diagnostics to investigate and resolve problems and provide technical assistance and support. Assisted customer personnel in scheduling equipment deliveries to remote field locations. Supported SharePoint 2010, SharePoint 2013 Applications. Created sample scripts in VBScript and Javascript to assist customers to understand how the product can be extended. Visiting customer sites to install and maintain coupon printers and servers. Worked with Technicians in HVAC, gas and diesel engine, chassis and all electrical problems. Demonstrated machines' capabilities at customer sites and trade shows according to company specifications. Generated daily and weekly service reports to customers and Hitachi management. This building services engineer article will be particularly helpful. Provided support to site personnel for performance measurement and subsequent analysis. Developed organizational service expertise and service delivery processes and successfully combatted third party service threat on Esaote manufactured extremity MRI systems. Attended service calls for repair & maintenance of Scanners and dictating machines. Worked in the desktop/distributed systems environment and gained experience in UNIX Windows NT, data communications & networking. Implemented Internal IIS Smoke Tests utilizing PowerShell. Provided Microsoft SQL Clustering administration and support. Biomedical Field Service Engineer Skills and Qualifications Biomedical field service engineers should have a firm understanding of biomedical engineering and healthy communication skills. analytical thinking skills. Re-engineered and modified OEM equipment. Explained or demonstrated correct operation or preventive maintenance of medical equipment to personnel. Identified and acquired test equipment needed by repair technicians. Managed Field Service Engineers, performing service requests on OEM products from dispatch to completion, using SAP service tracking system. Ensured safety of medical equipment for patient use. Reviewed standards and identified gaps to modify process and procedures and trained staff ensuring organization readiness for customer audit. Traveled to customer site to start-up and commission new equipment. Visited multiple customer sites per day installing/replacing equipment. Provided consultation for determining customer technical requirements and performing follow-up technical support. Dispatched to customer locations to render technical assistance and troubleshooting services. Provided customer support for troubleshooting and repair of Linde control systems and equipment. Translated business concepts to technical launches to promote alignment and decision-making. Handled a wide range of service calls and managed service personnel. Developed deployment plans and performed as the primary deployment resource on 9 different quarterly Siebel enterprise releases to the production environment. Engineers who provide field service face specific challenges that require quick thinking and a high level of confidence to maintain control and build a rapport with customers. Consulted with management to improve engineering procedures and coordinate more efficient schedules. Configured and deployed both physical systems and those within a SAN backed VMWare ESX cluster. Technical support engineers require a variety of hard skills and soft skills. A technical support engineer (also known as an information technology support engineer) helps to solve technical issues. Maintained the active directory, DNS, DHCP, IIS, RRAS (Win 2003 Server). Evaluated and inspected all machinery and rig system design work, evaluated and inspected overhauled equipment on mechanical and electrical systems. Installed, maintained and troubleshot medical equipment in Western Mexico. Installed and supported large scale ATM and Gigabit Ethernet networks. Trained customer employees and answered questions and responded to all calls from customers for technical assistance. Created PowerShell scripts for AD administration, system inventory, troubleshooting and maintenance. Performed module level service and calibration on R&S test equipment. Performed one to two field service calls per day related to numerically controlled machines throughout a twelve-state region. Developed cost analysis model to detail expected company warranty costs, customer service price and replacement parts inventory capitol. Provided technical assistance and instructions to personal regarding equipment operation and maintenance. Worked on automated overhead cranes project for Alcoa Aluminum which used optical modems to send/receive positioning information. Developed a dozen Powershell scripts and C# administration utilities, complete with NUnit tests. Performed repairs, calibrations, and scheduled maintenance on biomedical equipment. Conversation is key to customer service and client comfort. Automated daily administration tasks and cleanup activities using PowerShell. Assessed machines, identifying key issue; facilitated preventative maintenance/repair to reduce downtime. Performed hardware equipment audits at central offices to insure compatibility standards were adhered. Worked in the Azure DNS Group supporting the cloud based DNS service. Armed Forces Service Medal For example, 10.3% of Service Engineer resumes contained Technical Support as a skill. Awarded as best trainer by the client - Microsoft Designation: Functional Specialist, Microsoft Technical Support Roles and Responsibilities:. The following are some samples of what may be found in a field service engineer job responsibilities section: Troubleshoot, test and analyze complex issues related to uninterruptible power systems. Created solutions to automate deployment and maintain services across several Microsoft environments. Trained new employees on all the equipment that I have experience on and provided technical support to field service technicians and customers. Created guideline handbook for Customer Service personnel. Steering control systems. Customer Service Engineers understand the comprehensive and technical information about the particular services and products offered by their company. Configured and administered WebLogic server with Oracle9i database. Provided immediate (on site) technical assistance for several airlines during repairs/maintenance. Performed troubleshooting of desktop related and internet issues. Manufactured 1200 C vacuum furnaces and programmable logic controllers (PLC). Developed a .NET batch application which extracts data from FACADE and transferring it to enterprise wide software. Coordinated successful disaster recovery simulations meeting keeping view of project SLA's. Developed backup process for customers, pro-actively preventing major interruptions of telephone service. Cooperated with healthcare staff to choose and implement biomedical equipment. Led pilot implementation for business critical service and delivered measured QoS improvements. Included servers, workstations, PCs, printers, plotters and storage devices. Diagnosed and repaired all vehicle electrical systems including heating, air conditioning, etc. Managing Middleware Platform. Provided timely and thorough updates of all in-process and completed service calls on an on-going basis. Coordinated the calibration of test equipment, both in-house and externally and maintained the proper documentation per ISO 9001 standards. Represented the engineering community in the post production environment. Developed a Student Information Center Website with JDBC and Servlet in Java. Directed the installation, service and repair of equipment and machinery at customer sites. Managed reports of quality issues in post-manufacturing parts and expedited the development of long-term countermeasures from suppliers. Performed mechanical and pneumatic services for OEM equipment. Customer Service Engineer Skills and Qualifications. Provided technical and project support for the UNIX server team on the Rockwell Collins account. Operated battery test equipment and programmed battery cyclers. Designed and developed database application using SQL and Microsoft Access. Participated in first several month long installations at customer sites in Europe. Designed and implemented a High Availability Clustered Hyper-V system with Cluster Aware Patching. Planned and assembled custom-built cables and wiring harnesses for power supplies, PLC's, and machine interfaces. Created checklists to install SQL Server installation, service packs, security fix and MS SQL cluster installation. Collaborated with internal resources to find and improve upon service capability and vulnerabilities. Provided project management and cost control for multiple projects and plant work orders. Provided technical support for heavy-duty Gas Turbine units worldwide. People can even be rude. Add Relevant Skills to Your Resume: The skills listed above are described using many of the standard phrases employers add to their job announcements. Involved in the Upgrade process of Sites from MOSS2007 to SharePoint 2010. Identified serviceability gaps in product functionality and championed changes to the products by working closely with the development organization. Prepared software and hardware contracts and customer PowerPoint presentations for contract discussions. Achieved $250,000 migration cost savings and simplified SharePoint Integration by remediating Enterprise Features through careful planning and discovery work. Generated/streamlined many processes and procedures for internal and general firm use. Assisted with installation of MRI magnets including the building of RF cage rooms. Developed real time SCADA system for Well Testing reports. Provided technical support to NCR customers, Field Engineers, and System Engineers on the TOWER family of minicomputers. Provided professional assistance to internal customers having hardware- and software-related problems. Developed and maintained production procedures for all products manufactured and/or assembled on the premises. Worked on SQL Server Always On Availability Groups (AAG) configuration in UAT\PROD environments. Performed routine server and desktop maintenance which includes ensuring all devices have the latest windows updates and virus definitions. Worked in Database Administration on Production Servers with server configuration, performance tuning and maintenance with outstanding troubleshooting capabilities. Sustained constant communication with customers to fulfill their specifications in configuring servers and infrastructure components. Performed installation, repair and maintenance of the 1100 HPLC and 6890/6850 GC systems. Migrated clients from two Active Directory domains into one domain. Provided tooling setup and startup assistance at customer facilities. Organized all service and planned maintenance of biomedical equipment used by all radiology departments within the Baptist system. Typically, IT support engineers need at least an associate’s degree in computer science or a related field. Maintained all SharePoint sites certificates for different SharePoint MT, dedicated and ITAR environment. Engineered and designed control systems for foundry molding and core making equipment. By using The Balance Careers, you accept our. Installed nanoindentation research and development instruments at customer sites involving a large amount of international travel. Traveled regionally performing CT, MRI, Cath Lab room installation and service. Separated UI components, stores, helpers, etc into their own NPM modules Ruby for sharing across projects. Performed field service calls when needed. Worked as service Engineer skills team work Prioritizing time management communication skills interpersonal customer! 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